Radley Fabric 6-Piece Chaise Sectional with Wedge, Created for Macy's
Type: Left-Arm Facing
Product details
Web ID: 1346283Ratings & Reviews
278 customer images
color of couch is different from sample color
The couch arrived today in good condition but is more gold than brown. We ordered this couch 10 weeks ago. This color is gold .
Comfy but terrible material
Besides the mess with a postponed delivery, the couch after 3 months was piling. Someone came to assess and said it was normal wear and tear. About a month later the seams of the couch ripped open and I had to pay an upholsterer to come and fix the couch. On the other hand the couch is very comfortable. I also picked a different fabric than the one shown and I’m guessing it wasn’t a good idea.
Worst Couch Ever Purchased
I purchased this couch in 2022 against my better judgement after reading the reviews. I wanted a specific green and liked the shape of the sectional. Upon delivery the cushions were already lumpy and under stuffed. I sent an email to my sales rep and they were supposed to send someone out to take a look - never happened. 6 months in, there was already piling on the seat fabric and back cushions were super lumpy. Now a few years in, we are already long overdue for a new couch and have covers over them because they look so bad. Two springs are also broken. My sister in laws couch from living spaces is 2x older than ours and is in perfect condition compared to this one. DO NOT PURCHASE unless you want to replace in a year.
Sectional review
I bought a radley sofa decided I was not happy unable to return after 3 days. Would never buy furniture from Macys again. Customer service horrible;
Surprisingly Pleased... A perfect fit!
Though we had a little hiccup or two on the delivery side of things, Macy's customer service was great and did the right thing to alleviate the issue. Before unpacking (which I recommend doing yourself, there is little to no assembly - easy for two people), we noticed some squirrel droppings and urine on the exterior packaging (another strike against the storage and delivery contractors...) BUT the pieces are packed so very well that there was no damage whatsoever. (Just make sure you have plenty of drop cloths down). Our pieces were delivered on a wet/muddy day, so we had to navigate that. We don't have a big living room space or house for that matter, but once we got them out of the packaging, the four pieces and pillows included were easy to move around and configure -- and we couldn't be more pleased: plenty of room and comfort for us two adults with our two small kids. Big upgrade from our previous cheapy sofa.
order unknown
Ordered this sectional about a month ago. No news or updates provided from Macy's even when attempting to contact customer service. Don't order through them, go through another furniture store. It's a mess. Terrible
Not good
I bought this sectional as my daughter has it and has had it for 7 years and still looks great! As many have mentioned, they must have changed their manufacturer or something because after only 9 months I have sagging cushions and pilling throughout the sofa. Just not holding up whatsoever.
Very Good Quality Sectional
Having reviewed numerous unfavorable comments, I felt compelled to offer a counter-perspective. I have owned this sectional for over nine years, and it continues to maintain an excellent appearance. We initially selected the gray option, which I appreciate, but I am now considering a lighter shade, which I have identified. Consequently, after nine years, I am prepared to acquire another one. My husband is particularly fond of this sectional, noting its ergonomic benefits for his back compared to other models we have previously sampled in other stores. We have encountered no issues whatsoever. Furthermore, our three grandchildren and two Yorkies have also enjoyed its comfort. It has withstood incidents involving red wine, infant regurgitation, and potty training accidents. All stains have been successfully removed, and we have periodically engaged professional cleaning services for the sofa. I highly recommend this product without reservation.
Recommends this product