Dolby Audio HD HDR Streambar
Product details
Web ID: 16296579RETURNS ARE NOT ACCEPTED
Do not purchase here. They will not accept your return -- even within the 30 day window. I have been calling for three days and they will not response with an return authorization and return shipping instructions.
Customer review from roku.com
Response from roku.com
Hello! Thanks for your input. We appreciate your patience regarding this issue. Upon investigation, we see that you have reached out to one of our representatives, and we have checked the ticket regarding your concern. It was taken care of; the refund will reflect once we have the returned item. To check for updates, contact us at support.roku.com/contactus to get started and connect with an agent. Your feedback is important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Doesn’t last long
Speakers got all static. Seemed like a good product at first. Just not very durable. Streams nice, just not good speakers.
Customer review from roku.com
Response from roku.com
Hello Dom, thanks for letting us know about your experience. This is not considered normal behavior, and we would like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can troubleshoot this with you. Your feedback is very important to us, and we’re eager to assist. Thank you! Roku Customer Advocate
Never worked
I could not get it to work the remote and the unit would never sync never get it via mail. Just go to a store and buy it. It’s easier to return. And the people that help you for support, they’re nice, but they don’t really know what they’re doing. They just read from a script and they don’t pay attention to what you’ve said. I will tell them OK I’m taking the batteries out. I put them in and I hit the reset button, and then they would say OK take the batteries out wait five seconds and put them back in and hit the reset button. And of course I would just say I just said that. Really should have people who know their product very well and the only script they should be reading is about the person‘s television if it’s not a Roku. Would not recommend.
Customer review from roku.com
Response from roku.com
Hi, Karyn. Thanks for letting us know about this. We appreciate your patience on this issue. Rest assured that our representative who assisted you during the call has already processed a replacement for your Roku Streambar. If you need information about the replacement, you can contact our support team at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Good to bad pretty fast
This sound bar is pretty good at first. Good sound and connection. However after several months it now crackles and disconnects randomly. If I power off and back on it's ok for a few days then it does it again
Customer review from roku.com
Response from roku.com
Hi there. Thanks for sharing your experience! Please contact our support team at support.roku.com/contactus so they can investigate and help you troubleshoot this issue. Your cooperation is essential to solving the problem; we're here to help. Happy Streaming! Roku Customer Advocate
Faulty software
I purchased this for a basement tv after using a Streambar SE successfully for a few months and have not been pleased. I have had multiple issues with this device that all require a hard reboot (pulling power & plugging it back in). I have had the screen go completely black, but the tv still recognizes an input meaning that the streambar is still outputting some signal, the sound will just stop working until a reboot, and the roku channel is constantly being added on its own!!! I have tried going through all of the troubleshooting I could find and none of it works. There are major software bugs in the streambar that need to be fixed. Please, please roku fix them.
Customer review from roku.com
Response from roku.com
Hi Justin, thanks for sharing your experience—we’re sorry to hear your Streambars aren’t performing as expected. For black screen issues, we recommend ensuring your Streambar tests another TV. If possible, try using a different wall outlet and test a different HDMI port or HDMI cable to rule out power inconsistencies. If you still have issues, we're always here to help troubleshoot further. Please reach out to support.roku.com/contactus so we can assist you. We appreciate you being a Roku customer and hope we can turn this around for you! Happy Streaming! Roku Customer Advocate
Not the best
We have constant speaker static in certain modes. The WiFi connect is not as strong for some reason.
Customer review from roku.com
Response from roku.com
Hi there! Thanks for letting us know about your experience with the unit. It sounds like you have a connection issue; we have some tips for fixing this. First, restart the Wi-Fi by unplugging it from the wall outlet; you may also try to use the device on a different TV or use a mobile hotspot to connect. If the issue is still the same, you can reset the connection by going to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. If the issue persists, don't hesitate to contact us at http://support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Only works for 3 years!!! Many similar reviews
I bought this device three years ago from this exact website. I saw the reviews on this exact website, I ignore the negative ones. I told myself it was just their device, maybe it was just a faulty one. Three hours later, I’m now experiencing the same issues. The speakers are completely muffled, I can’t hear any dialogue. Even on 100 volume, I still can’t hear anything. Customer service please do not respond to me with any troubleshooting tips. This has been a year issue, I have done everything I can. I played with every settings that I can, There is no fix to this. I’m pretty sure you guys know this is an issue, I see many reviews about the same issue. I would like if y’all are not pretend and address that the issue is fixed or not. I would actually like to get another one of these, But not if you’re pretending like this isn’t an issue. It was a nice three years while it lasted though.
Customer review from roku.com
Response from roku.com
Hi Vell, thanks for letting us know about your experience, and we’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Streambar review
Love the system.. only real complaint would be I wish I could be louder
Recommends this product
Customer review from roku.com