SertaClassic Brecon 13.5" Medium Mattress - Twin XL
Limited-Time Special
$499.00 (75% off)$1,999.00
Color:No Color
Size:Twin XL
Type: Mattress Only
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Offers & perks
42/mo.* suggested payments for 12-months totaling $499.00 with Macy's Card.
Product details
Web ID: 21498780Discover more options
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299 reviewssorted by Newest
Antony C
10 days agoJust got it
It feels better than my old but I hope it can be much better
Customer review from Serta
Jorge T
19 days agoBad mattress
It's too bad I have problems with my back as a result of this mattress, at first it feels good, but then your body sinks giving bad posture to my spine
Customer review from Serta
Darcella
29 days agofrom Illinois
Serra
Got this mattress last Friday, first I will start with the delivery service I received from Hector was excellent. He and his partner were prompt, polite, and professional. Now I didn’t realize I needed a new mattress until now. It is very comfortable. Thank Macy for the sale and for delivery service gentleman Hector and his partner.
Recommends this product
Helpful?
Patrick K
1 month agoI was hoping for great…
I was hoping for great…at a great price. Unfortunately, I have found this to be a mediocre mattress. The main drawback for this mattress is very poor edge support. Is it good for the money I paid? Maybe. But I can’t recommend it, unfortunately.
Customer review from Serta
Jose
1 month agoDo not Purchase Online
I've always purchased my mattresses from Macys but this is my first time doing so online only because I've been busy with school and work and could not make it to a store. I purchased the 13 in Brecon Firm mattress and was sent a returned 11 in mattress. I know this because RETURN was written on the back of it. I promptly contacted customer service who informed me they would send the replacement. On the day of the second delivery, I received the SAME WRONG mattress. I informed the delivery men who were the same who delivered the first mattress and they agreed that it was the same mattress and told me I should contact Macys. I did so and explained to the agent the situation and was informed the warehouse would contact me for next steps. It has since been one month and no updates on how Macys plans on rectifying the issue. I missed a day of work to accommodate these deliveries only to constantly receive the wrong mattresses and no assistance from Macys on the matter. 0/10 experience.
Helpful?
Response from Macy's
Serta Team1 month ago
Hi Jose. Thank you for reaching out and sharing your experience, we're sorry to hear that the wrong mattress keeps being delivered. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at 888-822-6229 to see what your return/refund policy entails or to follow up on the claim you submitted for a replacement. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
Rosemary K
1 month agoDisappointed
I was told this was a firm mattress. I have only had a it a few weeks and it already sags in the middle.
Customer review from Serta
Yvonne H
1 month agoLove my new mattress
This mattress is the most comfortable mattress I have ever had
Customer review from Serta
Pixie med classic
Nice mattress! Comfy.
Customer review from Serta