Classic Brecon 14.5" Plush Pillow Top Mattress - Twin XL
Type: Mattress Only
Product details
Web ID: 21498769Bad
Gave it 6 months it’s not plush at all, it’s firm and starting to indent in the middle badly so you get stuck. Very disappointed from this bed
Response from Macy's
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The indentations you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at and evaluated. If your mattress is found to be affected by a manufacturing defect, you should be able to get a replacement. We hope this helps!
Threading came undone in a few months
Macy's is giving me trouble even though it has a 7 year warranty!
Response from Macy's
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to Macy's and filing a warranty claim so this can be looked at and evaluated. Macy's customer support team can be reached at 888-822-6229. We hope this helps.
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