SertaPerfect Sleeper Blue Lagoon Night 12" Firm Mattress Set-Queen

Two piece luggage se.

Unless your buying for a child do not buy this. I’m sorry I was so disappointed. Returned promptly to Macys store. Wish I would have taken picture. In future I will.

Comfortable!

My new mattress is just what I needed, firm but comfortable. The salesperson was very helpful and patient while I made my choice!

Had to cancel a sale and shop elsewhere

I planned on making a simple purchase of a mattress and boxspring set in the south Florida store. I met with the sales lady who seemed to be nice and seemed to listen to my needs and had some knowledge. After making the purchase with my Macys card, I noticed on my receipt that there was no delivery date to my dismay. I called the store and spoke to the saleslady she informed me I had to call customer service myself. I relunctantly called and they informed me that my order wouldnt be filled for at least 35 days! This was unacceptable so I asked what can I do next I was told to cancel and reselect another mattress set. Honestly I was so turned off by the whole process having been a retail Merchandise manager myself thirty years ago, I felt this was a totally mishandled sale so I cancelled the sale and shopped elsewhere. SALESPERSONS NEED TO FOLLOW THROUGH COMPLETELY FROM THE START OF SALE TO THE CUSTOMERS TIMELY DELIVERY.

so far, so good

Mattress is working out great. I was not happy with the white glove service. The men delivering were polite but had no idea what white glove service was. They did not even have clean booties. When I showed them the store description of White Glove, they laughed.

No regrets- this is a great mattress!

Bought this mattress about a month ago and absolutely love it! It's firm, yet very comfortable and soft (not like sleeping on a floor!). The delivery guys were fantastic- set up the mattress and removed the old one very efficiently. I can't believe how inexpensive this mattress was- I've paid more for mattresses from Mattress Firm that were of a much lesser quality (NEVER shopping there for mattresses again!!!)

Great mattress and really comfortable

Do your homework first!

Do your homework first before buying. Offer came through with huge savings something like 50% off, only to find that the exact product was available directly through Serta a bit cheaper than the price I paid through Macy*s. Don't be fooled by what the name of the product is. While the name of the product differs, the basic product is exactly the same. My parents always told me Macy*s was the place to shop, don't believe the hype. They have traded quality and standards for deception.

Kudos to the double G’s

Well… I have to say the customer service from Mr. Gabe Gutierrez was nothing less than awesome! At this time I cannot rate the mattress as it will not be delivered until the 15th of this month. Looking forward to my new bed!!!