Perfect Sleeper Trelleburg II 12" Luxury Firm Mattress - Queen
Product details
Web ID: 8463064Dont reccomend
Worse than my 12yr old mattress. Hate memory foam. 1st night left a hole where I slept and I'm not a heavy person,not that it should matter. My back has been killing me ever since,and I toss and turn all night. I actually slept better on the floor.
Response from Serta Team
Hello Gina, we are sorry to hear that you are experiencing issues with the Serta Perfect Sleeper Trelleburg II 12 Luxury Firm Mattress. Please contact Macy's customer care team at 888-822-6229 to start a warranty claim. If you need any further assistance, you may also reach our Serta Customer Care team at 888-557-3782. Thank you!
Quality control issues
This is an extremely comfortable bed!! Would give it 5 stars for that. BUT: it came with a defect (a big air pocket) in part of the top layer. Does not affect the comfort, it just seems like this could affect how long the bed lasts. Now we have to wait over a month for an inspector! And then wait until that report allows the mattress to be replaced. This never should have been delivered to us this way. Where is the quality control?!?!
Health hazard mattress
I have never had so much lower back pain in my life after just 3 days of sleeping on any mattress. I really wanted a medium but was talked into buying a firm by the sales representative who was in a hurry to get me out of the store. After just 1 week, it was time for a return. I went to a different Macy’s location to purchase a brand new mattress. The representative was extremely helpful and patient. I can’t wait for the Serta brand to be picked up. It’s a terrible mattress. I blame myself for buying it. Take your time before purchasing a mattress. Only work with very patient sales representative. I’m glad I gave Macy’s a 2nd chance.
Solid buy.
Comfortable - good support - no more back pain. Plush top good for side sleeping.
Not good
Only 10 days of use this mattress started to make noises when changing position and it started to sag. Waking up with aches all over.
excellent customer service
To Whom it may concern, I really appreciate Macy's and the customer service. I recently purchased a Mattress and box spring from Macy's and my sale person, Paul was awesome. He was very professional and knowledgeable about mattresses. He offered his upmost attention. I had a wonderful experience. I would recommend Macy's to everyone.