Perfect Sleeper Trelleburg II 12" Luxury Firm Mattress - Queen

2.7 (6)
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Product details

Web ID: 8463064

The Perfect Sleeper Elite series features better pressure point relief, a heat-regulating fabric cover and the most supportive coil system available in the Perfect Sleeper line. An additional layer of breathable, cooling gel memory foam helps the mattress conform to you, while dissipating heat so you can sleep cool and comfy throughout the night.

  • Product Features

  • Materials & Care

    • Cool Balance® Cover - HyperTouch™ Comfort System - Cool Twist® Gel Memory Foam
    • Spot clean
    • Made in USA of imported materials
  • Shipping & Returns

    • This item may not be shipped to P.O.Box, Palau, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Marshall Islands, Alaska, Armed Forces Pacific, Hawaii
    • Available for delivery as soon as 3 weeks. Due to COVID-19, delivery times are running longer than usual.
    • Please note: our standard shipping and return policies do not apply to mattresses. For more information, call 1-800-BUY-MACY.
    • Shipping Method: Scheduled Delivery
    • Enjoy a longer window to return most of your holiday purchases. See our Extended Holiday Return Policy to see if this item qualifies.
    • For complete details, see our Shipping and Returns policies.

Ratings & Reviews

2.7/5

6 star ratings & reviews

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5 years ago

Dont reccomend

Worse than my 12yr old mattress. Hate memory foam. 1st night left a hole where I slept and I'm not a heavy person,not that it should matter. My back has been killing me ever since,and I toss and turn all night. I actually slept better on the floor.

Response from Serta Team

Serta Team5 years ago

Hello Gina, we are sorry to hear that you are experiencing issues with the Serta Perfect Sleeper Trelleburg II 12 Luxury Firm Mattress. Please contact Macy's customer care team at 888-822-6229 to start a warranty claim. If you need any further assistance, you may also reach our Serta Customer Care team at 888-557-3782. Thank you!

5 years ago

Quality control issues

This is an extremely comfortable bed!! Would give it 5 stars for that. BUT: it came with a defect (a big air pocket) in part of the top layer. Does not affect the comfort, it just seems like this could affect how long the bed lasts. Now we have to wait over a month for an inspector! And then wait until that report allows the mattress to be replaced. This never should have been delivered to us this way. Where is the quality control?!?!

5 years ago

Health hazard mattress

I have never had so much lower back pain in my life after just 3 days of sleeping on any mattress. I really wanted a medium but was talked into buying a firm by the sales representative who was in a hurry to get me out of the store. After just 1 week, it was time for a return. I went to a different Macy’s location to purchase a brand new mattress. The representative was extremely helpful and patient. I can’t wait for the Serta brand to be picked up. It’s a terrible mattress. I blame myself for buying it. Take your time before purchasing a mattress. Only work with very patient sales representative. I’m glad I gave Macy’s a 2nd chance.

6 years ago

Solid buy.

Comfortable - good support - no more back pain. Plush top good for side sleeping.

6 years ago
Incentivized review
What is your gender?Female
How often do you shop at macys.com?Frequently
Your mattress comfort level:Cushion Firm
Where did you purchase this item?Online
Received Free ProductYes

Not good

Only 10 days of use this mattress started to make noises when changing position and it started to sag. Waking up with aches all over.

6 years ago

excellent customer service

To Whom it may concern, I really appreciate Macy's and the customer service. I recently purchased a Mattress and box spring from Macy's and my sale person, Paul was awesome. He was very professional and knowledgeable about mattresses. He offered his upmost attention. I had a wonderful experience. I would recommend Macy's to everyone.