WHCH720N/B Hybrid Wired & Wireless Bluetooth Noise Canceling Headphones
Shipped and sold by World Wide Stereo
$178.00
6-month financing with Macy's Card. *
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Product details
Web ID: 164709528 days ago
Too Bass heavy for my taste
I think the headphone provides good audio provided you like more bass. I prefer better midranges where bass does not over power everything else. I did not like the app that is to used with headphones.
Recommends this product
Customer review from sony.com
Response from sony.com
Sony North America Customer Support8 days ago
Hi IllinoisUser, we're sorry to hear that our headphones didn't fulfill your expectations, especially regarding the bass and midrange balance. We appreciate you sharing your detailed feedback with us. We also apologize for your dissatisfaction with the accompanying app. User experience is incredibly important to us, and your comments about it are valuable. Please be assured that we're always striving to improve our products and software. We've taken note of your feedback regarding the midrange clarity and the app's performance, and we'll certainly be considering it for future releases and improvements. Thank you for being a Sony customer and for helping us make our products even better. Sincerely, Estefany
9 days ago
It broke after just a few months
Sounds great and was easy to connect but one side of the headphone fell off. Called support and they said it’s not covered by warranty. Really cheap construction and not built to last. Save your money for a manufacturer that stands behind their product.
Customer review from sony.com
Response from sony.com
Sony North America Customer Support8 days ago
Hi there, thanks for your feedback. We sincerely apologize for the experience you've had with your WH-CH520 headphones. We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones. We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services. Thank you for being a valued Sony customer and for letting us know about this issue. Sincerely, Estefany
14 days ago
wm ch520
WORKS WELL charges FAST, had about 6 moths now works good on desk top, PLAYING DIABLO
Customer review from sony.com
Response from sony.com
Sony North America Customer Support9 days ago
Hi Ghost Bear, Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you have been enjoying your Sony Headphones for this past months! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, we are sure you will only get to love your headphones even more as the time goes by! Thank you for choosing Sony products, have an amazing day! -DiegoV, Sony North America Customer Support
1 month ago
Long-lasting and durable
I bought two of these over two years ago. One was a backup that I've only recently had to pull out of where I had it in storage. I'm ND and heavily rely on noise-canceling headphones. These were absolutely perfect. I practically lived in them and they held up through cracks, breaks, and even brief water damage. I've had to retire my first pair and am using my backup now, but I will definitely be getting another one once I need it. Highly recommend this product.
Recommends this product
Customer review from sony.com
Response from sony.com
Sony North America Customer Support1 month ago
Hi there, thank you for taking the time to share your thoughts with us. We're thrilled to receive such a positive review of our WH-CH720N headphones! It's rewarding to know they've been essential for your noise-canceling needs. Your feedback highlights their durability and excellent audio quality. We're glad to hear they provided the perfect noise-canceling experience and that your backup pair is now in use. Thank you for your strong recommendation and for considering another purchase in the future! Thanks for choosing Sony! Best regards, Stephanie
1 month ago
Great.Truly noise cancelling
I bought this online while on a visit to London and I am truly delighted with it.It is light weight and truly cancels outside noise.Movie watching is now a pleasure.
Recommends this product
Customer review from sony.com
2 months ago
Review for WH-CH720N
I was honestly expecting more from a Sony headphone. While the price wasn't high, I have a JBL model in the same price range that sounds significantly better out of the box. I had to tweak the sound with the EQ in the app to get a more balanced and enjoyable experience. Wired usage is especially poor. The sound feels flat and the EQ seems completely off. I was genuinely surprised that Sony would release a product like this, as I’ve always thought of them as one of the top names in audio quality. On the positive side, the headphones are lightweight and fairly comfortable at first. However, after a while they start pressing on the ears, probably because the cushioning isn’t firm enough. Also, the material quality feels a bit cheap and doesn’t live up to the Sony name. Overall, it's not a terrible product but I expected better, especially from Sony.
Customer review from sony.com
Response from sony.com
Sony support team2 months ago
Hi, Thank you for your feedback. We’re sorry to learn that the quality of your WH-CH720N didn't meet your expectations. This is not the norm, as we always strive to deliver the best quality possible. Yet, we're happy to hear that you find it lightweight. To enhance the sound quality, please follow the steps here: https://cutt.ly/FrbdFnRU You can also prioritize the sound quality following the steps at this link: https://cutt.ly/4rbdGCpE Regarding the wired connection issue, please follow the steps below: 1- Test the cable with a different device. 2- Ensure that the headset is updated by following the steps at this link: https://cutt.ly/rrbdpreK 3- Reset the headset following the steps here: https://cutt.ly/8rbdoaSS 4- Initialize the headset following the steps here: https://cutt.ly/prbdp3vy You can adjust the equalizer using the Sony Sound Connect app following the steps here: https://cutt.ly/MrbaNoJq To prevent discomfort issues, you can learn more about wearing the headset correctly here: https://cutt.ly/zrba9KF3 Additionally, when you use the headset as wired headphones, use the supplied headphone cable only and make sure that the headphone cable is firmly inserted. You can find the precautions here: https://cutt.ly/irba3JGH If you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Nadine @Sony Support UK
2 months ago
Astonishing!
I bought these about a couple of weeks ago. The headphones sonorous and mesmerising sounds, captivate and fill my soul.
Recommends this product
Customer review from sony.com
2 months ago
Brilliant
Absolutely brilliant sound quality is excellent definitely recommend this item
Recommends this product
Customer review from sony.com