12 Cup Coffee Maker – Programmable Brewing Options with Timer, Beautiful Design, Glass Pot
Product details
Web ID: 18022011Ratings & Reviews
64 customer images
Willow coffee maker
I do love the pot. I do not like the fact it doesn't stay hot. It shuts off after 40 minutes and you keep having to cut it back on. Also the hot plate is not well made. Mine is peeling and I do not like that.
Response from Macy's
Hi Gloria, thank you so much for your review and we are so sorry to hear about your experience with your 12 cup coffee maker. We’re sorry to hear about the issue with your coffee pot—this is not what we expect from our products. We take quality concerns very seriously. Please reach out to us directly at support@cookwithwillow.com with your order details so we can look into this and help make it right.
Disappointed
I bought this online twice. The first one sent to me had already been opened and returned. I returned it and reordered. I received the second one and programmed it per the instructions, but it shuts off automatically in half hour. Thinking I had done it wrong I reprogrammed it again and it’s still shutting off. I have to constantly turn it back on to reheat the coffee. Absolute garbage.
Response from Macy's
Hi there, thank you for your review, we are so sorry to hear about your 12 cup coffee maker. That is definitely not the experience we want for our customers and we want the chance to make this right for you. Please feel free to email us at support@cookwithwillow.com and we would love to help you get this sorted.
Attractive Coffee Maker-Not Quality Coffee Maker
I bought this coffee maker 5 months ago. I am not pleased with a couple features. The brewed coffee is not hot; The warming plate only stays on for 20 min; After 5 months use, the warming plate began to peel
Customer review from Tulip Innovations
Response from Tulip Innovations
Hi there, we are so sorry to hear about your experience with our 12 cup coffee maker. Please reach out to us at support@cookwithwillow.com, we would love to help! Thank you very much.
Still waiting for my item to be deliver
I didn't receive it yet hopefully soon the shipping took more than 12 days usually with Macy's my orders fast
Recommends this product
Willow coffee maker
Works well and like it's style
Recommends this product
Comes with built in filter is nice
Nice looking, but only remains on for 45 minutes
Charged but not received!
I haven’t received the coffee maker. I was charged right away on September 30th but apparently it has not even shipped yet so I don’t know what the problem is.
Response from Macy's
Hi there, we are so sorry for your experience and want to make this right! Please contact us at support@cookwithwillow.com and we will help you get this sorted! Looking forward to hearing from you.
Damaged
I can not set the time or the brew time because it is Damaged.. a big crack. I also can NOT return a damaged coffee pot... THAT IS NOT RIGHT... I will never use Macy's or go to that store ever again.
Response from Macy's
Hi there, we are so sorry for your experience and want to make this right! Please contact us at support@cookwithwillow.com and we will help you get this sorted! Looking forward to hearing from you.