Foodi DG551 Smart XL 6-in-1 Indoor Grill & Air Fryer
Product details
Web ID: 14809479Ratings & Reviews
41 customer images
Good product, improvement
I bought this to replace my old unit, so happy I did, this is a complete improvement, easy to clean, my only issue is becareful of the handles on the plate, easy to burn yourself if flipping food by hand
Recommends this product
Customer review from sharkninja.com
Highly recommended
Sleek and small footprint, powerful unit than regular air fryer. Easy to clean. Cook well.
Recommends this product
We do not recommend this product!!
We bought this product a little over a year ago and it has stopped working properly. Constantly tells us to add food. It continuously runs when the door is open and eventually stops running with a bunch of clicking noises and starts up again. Do not recommend this product. We've reached out to Ninja and they have not returned any emails regarding this issue. Who wants a product when the company doesn't help you when things go wrong!
Customer review from sharkninja.com
Response from sharkninja.com
Hi Sandra, Thank you for your feedback. We’re so sorry to hear about the issues you’ve experienced and completely understand how frustrating this must be. would like to help resolve this. Please give us a call at 1-800-365-0135. We’re available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET. Our team will review the situation and work with you to find the best solution. Kind Regards, Ninja Kitchen US.
great product
Got it few weeks ago but had one before. This one is very nice looking and great deal
Recommends this product
Customer review from sharkninja.com
Fast and reliable
It works great, I'm impressed with the speed I can cook now!
Recommends this product
Customer review from sharkninja.com
Nice
We have this and love it. Easy to clean and the way the meat cooks is perfection! Love love this, we can even make Pizza in this air frier, it is very convenient and doesn’t take up some space
Customer review from influenster.com
Great but doesn't last long....
We purchased ours 5/24 and it died 8/25. It's great but this is the 2nd one we purchased, and guess what...we didn't learn our lesson. Ordering a 3rd one. This time we will purchase a warranty. Good news is that its on sale.
Recommends this product
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking time to leave a review. We're grateful for you sticking with us through it all! We’re sorry to hear your second machine didn’t last as expected, but we truly appreciate your continued trust. Kind Regards, Ninja Kitchen
Good at first then it suddenly stopped working
It was good first year, I only used for air fry and not use often. After 1.5 year, in the middle of cooking, the machine malfunctioned showing “shut lid” and stopped working, besides the lid was shut, machine is cleaned. Then I read, so many people have the same issue. I called support, even I bought it from their site, after 1 year there is no warranty. They only offer 30% to buy a new one.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Kiki, Thank you so much for taking the time to share your experience. We're truly sorry to hear that your Ninja unit stopped working mid-cook after 1.5 years, showing a “shut lid” error even though the lid was properly closed and the machine was clean. We understand how frustrating this must be, especially after a good first year of use. While our warranty typically covers one year from the date of purchase, we appreciate your feedback and have shared it with our product team for future consideration. If you’d like to speak with someone directly, please contact our Customer Support team at 1-800-365-0135. Hours of Operation: Monday–Friday 9am–9pm EST | Saturday 9am–6pm EST Kind regards, Ninja Kitchen US