Chef's Classic Stainless Steel 11 Piece Cookware Set
Product details
Web ID: 590683Ratings & Reviews
104 customer images
Buyer Be Ware!!
On one of the pots, the glass lid was poorly manufactured.The lid was rinsed and then loaded into the dishwasher-When we went to add more stuff to the dishwasher, the glass lid exploded! Chards of glass everywhere. The customer service person will not make good and send a replacement lid. Im guessing thats why the set was on sale. Quality not there even for the sale price.
Response from Macy's
Thank you for taking the time to share this very concerning experience. We’re sorry to hear about what happened with the glass lid and understand how upsetting and alarming that must have been, especially given the safety implications. Your feedback is important and will be shared internally, and we encourage you to contact Cuisinart Customer Service at 1-800-726-0190 with ticket 8900489964 so our team can review this further and process a replacement lid.
Cookware set
Such a great cookware set for a great price!
Recommends this product
Some Product Issues
We noticed that the covers make a popping sound while they are cooling down, likely from expansion and contraction. Also the aluminum encapsulated bases have loose metal fragments inside and allow water to infiltrate when hand washing.
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for sharing your feedback. We’re sorry to hear about the popping sound during cooling and the concerns with the aluminum encapsulated bases. Your cookware is covered by a lifetime warranty so we encourage you to contact our Consumer Service team at 1-800-726-0190 so they can review your unit and provide guidance or assistance.
Never received my purchase
Ordered it before Christmas and still haven’t received my order.
DARK SPOTS APPEAR AFTER USE NO MORE 10 TIMES
fry pan - DARK SPOTS APPEAR AFTER USE NO MORE 10 TIMES Also, Macys return policy is unreasonable, used cookware cannot be returned. If I don't use it, how would I find the problem?
Response from Macy's
Thank you for taking the time to share your experience. We’re sorry to hear about the trouble you encountered and that your interaction did not meet expectations. We value your feedback and encourage you to contact our Consumer Service team at 1-800-726-0190 so we can better understand your concerns and assist further.
Heat evenly but getting discolored spots already
The set of pots and pans is gorgeous! So bright and shiny, and they heat evenly. But I noticed that a couple of my pans have discolored spots on the bottom and inside after only a couple of uses. Tried scrubbing but it doesn't help, so I'm not sure if there's a way around that. I waited a long time to buy a new set of pots and pans so I'm bummed that this is happening.
Response from Macy's
Thank you for your thoughtful review and for sharing both the positives and your concerns. We’re glad to hear you’re enjoying the appearance and performance of the cookware, and we understand how disappointing it can be to notice discoloration after only a few uses. This cookware is backed by a lifetime warranty, and we encourage you to contact our Consumer Service team at 1-800-726-0190 so they can review your concerns and assist further.
Good quality.
Good quality for the price. Will recommend this for home essential cooking.
Recommends this product
Customer review from cuisinart.com
Great Performance Once You Learn Stainless Steel
This Cuisinart stainless steel set is beautiful and heats up very quickly and evenly. After a few uses, everything has performed exactly as it should. I noticed some rainbow discoloration and water spots at first, which concerned me, but learned this is normal for stainless steel and easily cleaned with vinegar or the proper cleaner. Once I adjusted to stainless steel cooking techniques, food released well and the results were great. Overall, a high-quality set that performs very well once you know what to expect. Fantastic for the price!
Recommends this product
Customer review from cuisinart.com