4K UHD OLED evo Gallery Edition Smart TV with Brightness Booster Max, One Wall Design, Dolby Vision, & A9 Intelligent Processor (2023)
Product details
Web ID: 17973433I regret my purchase. Image retention after 1 yr.
I now have significant image retention after only a year and a half of use. I follow the exact same viewing habits on my 2017 OLED--which still performs perfectly--so there’s no excuse for this kind of degradation from a flagship LG display. My usage has been very light: just 1 to 2 hours of varied news content, 4 to 5 days a week. then 1 to 2 hours/day of varied content the rest of the time. All OLED care settings are turned on and I have never used the TV at max brightness. Pixel cleaning helped slightly but did not solve the problem. This level of performance is completely unacceptable for a premium television in this price range. I contacted LG several weeks ago and have received no response. Yes, the picture quality was excellent, until the screen became unusable. But what’s the point of a high-end TV if you’re afraid to use it because the pixels degrade so quickly? Sadly, I regret my purchase.
Customer review from lg.com
Response from lg.com
Hey there! Thanks for sharing this with us. We understand the importance of having your LG TV in top shape, and we're here to ensure it stays that way. If you haven't already, please check out this guide that'll provide helpful information regarding this here:https://shorturl.at/effyA. To ensure you receive the help you need, private message us on social media @LGUSSupport with your contact info and model number. We'll do everything we can to help you through this. ^Joslyn
Not a great deal for only 1 year of use.
Bought the top of the line 77" G3 just over a year ago, and while watching TV tonight it got a vertical red line then immediately shut off. Now when turning it on, the red line appears and the unit just shuts back off. Tried to contact support but I'm given a notice that it's out of warranty! I bought this unit because it has a 5-year warranty. It had a beautiful picture with deep dark blacks and rich colors, not sure what to do now with over 4.5 years of warranty coverage that I cannot access.
Customer review from lg.com
Response from lg.com
Hey there! Thank you for sharing this with us. We're committed to making sure your LG TV is running smoothly, allowing you to enjoy your display once more. If you haven't already, please check out this guide that'll provide helpful steps: https://shorturl.at/Jj02d. Even after the warranty, we're always here to assist you throughout the lifetime of your TV—private message us on social media @LGUSSupport with your contact information. We'll do everything we can to help you through this! ^Joslyn
Slim wall mount garbage hardware.
Wallmount that comes with it is trash. Anchors don't seat in wall properly, even with 4 extea anchors installed mount pulled out of the wall. Just mount to studs!
Customer review from lg.com
Response from lg.com
Hey there! We appreciate you sharing your experience with us about installing the wall mount for your LG TV. Our goal is to always provide you with top-quality products so you can have a great home theater experience. Your feedback helps us to improve for future products, and we'll be sure to relay your words to the proper teams so we can continue to work towards that goal. If you ever need help in the future, please feel free to reach out to us on social media at @LGUSSupport, and we'll be more than happy to help! *Josh
OK OLED
This is my first OLED. Honestly, I expected more. It isn’t dramatically better than my 55” LG from 7/8 years ago. More 4K offerings might help, eventually. I am a sports watcher and suppressed settings for sports would be helpful. Lots of setting suggestions online for movies & Netflix but not much for sports.
Customer review from lg.com
Beautiful and clear
TV looks amazing. It's super bright and clear in my living room that receives light from a large side window. My only complaint is the back panel of my tv had a few dents right out the box.
Customer review from lg.com
Overall a great TV.
Excellent contract, deep blacks, no reflection and viewable from a wide angle.
Recommends this product
Customer review from lg.com/ca
Response from lg.com/ca
Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations. Once again, thank you for choosing LG!
Beware of spyware
Panel needed replaced within 8 months but luckily was under warranty. It’s an incredible TV but it is very sad that it opts you in to monitoring you by default. Is basically spyware unless you turn it off in the settings.
Customer review from lg.com
Response from lg.com
Hey Nick! We're thrilled that your TV's repair was covered by the warranty, and your home entertainment system is back in action for seamless streaming. If you ever need anything, don't hesitate to reach out. We're always here for you! ~Ivy
Great picture
I've had this tv for a little over a month and couldn't be happier. I knew oleds produced the darkest blacks but didn't realize they also seem to have the brightest whites. This replaced my plasma tv and didn't think I could get a better picture but this proved me wrong. Definitely no regrets on this one
Customer review from lg.com