Defender Case for Apple iPad Air 10.9 / Air 2022-Black
Product details
Web ID: 23508049Too much for my needs
The Defender is heavy duty and maybe too much for light users.
Recommends this product
Customer review from otterbox.com
Response from otterbox.com
Hello, Vince! We are so sorry this specific case is not working out the way you had hoped! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation and we would be happy to assist in finding another case option that is perfect for you!
Difficult to install
Pretty good for protection but difficult to install. No installation instructions are included. The YouTube videos are not helpful, they seem to be for a different product. As a result, it took longer to install than was necessary. However, all is well that ends well. We got it installed without breaking anything.
Customer review from otterbox.com
Response from otterbox.com
Hello! We apologize for the difficulty with the installation process, and we are so glad to hear you are enjoying the case. Please reach out to our CS Team by phone or via chat should any questions arise as you enjoy the case, as we are always happy to help!
I always use Otterbox for my IPads.
I have used Otterbox cases for both of my IPads. They stay in like new condition.
Recommends this product
Customer review from otterbox.com
Excellent Durability
All the OtterBox’s I’ve ever owned have performed perfectly and last a very long time with excellent protection for IPhones and iPads.
Recommends this product
Customer review from otterbox.com
Perfect iPad Air Case!
Fits iPad Air perfectly! All buttons work and the itouch, too!
Recommends this product
Customer review from otterbox.com
Offers great protection
I’ve owned the defender series before so it was no decision on what to purchase. Very heavy duty and offers great protection for my iPad Air
Recommends this product
Customer review from otterbox.com
3 Broken IPad Screens
I am a coach and have been using iPads and lifeproof cases for years with no issue. Lately we purchased 2 new iPad Air 4th gen and I wanted to get good protection for them since we are outside and around sand. I’ve had iPad screens break 3 times. Initially after the first one I thought it was our own fault even though we weren’t sure how as we haven’t used it yet, just carrying it around, so got the screen replaced. Next thing you know the replaced screen broke again as well as the other iPad screen. We did nothing other than carry them in our bags. This case seems to allow the iPad to bend and warp, the thickness of the bevel which seems like is supposed to help keep things away from the screen contributes to allowing for it to torque. I’m not sure what other explanation it could be. I’m positive it’s the cases, as all cracks have the same pattern and stem from the same place indicating a rotational torque. They have not been carried around in responsibly, not stuffed into backpacks. I’m so disappointed. Both of our iPad screens are broken and they are brand new and one has already been replaced once. I don’t usually write reviews but this experience was really opposite to why we had purchased what we thought was the case on the market that was supposed to protect our iPads the most. Our one lifeproof case lasted on the iPad for 9 years and it’s still in great condition no problem. Unfortunately ive completely lost confidence in the brand.
Customer review from otterbox.com
Response from otterbox.com
Hello, Coach Angie! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
love our defender
great protection, especially with the kids using electronics
Customer review from otterbox.com