Symmetry Clear Case for Apple iPhone 13 Pro-Silver
Product details
Web ID: 23473497Phone Case Turned Yellow
The phone case turned yellow after a month of owning.
Customer review from otterbox.com
Scratches to easily
Nice looking but scratches easily and doesn’t look new only after having it a few weeks. Also, it makes the phone hard to hold since it’s so slippery and smooth.
Customer review from otterbox.com
Response from otterbox.com
Hello! We apologize that you are experiencing a scratching issue with your case! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Scratched and Cracking in half a year
I bought this as a new case for my iPhone 13 Pro. I was super excited to get this case and use it. In less than 2 months, the grip part had turned a deep yellow. The sides began peeling off. The grip near the charger port wouldn’t stay in. Because of prices and the fact I needed a phone case, I did not return it. However, it got increasingly worse. The first time I dropped my phone with this case on, the case did nothing for it and instead the screen protector shattered. The second time I dropped it, the top of the case scratched and cracked open. I am scared to drop it again and am purchasing a new case. I DO NOT recommend this for anyone wanting a long lasting case as what this case is advertised like.
Customer review from otterbox.com
Response from otterbox.com
Hello! We apologize that you have experienced issues with your case over time. We have a great warranty and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Worst purchase ever
Advertised as non yellowing, and long lasting. Hasn’t even been a year yet. The case is yellow and is falling apart.
Customer review from otterbox.com
Response from otterbox.com
Hello! We apologize that you have experienced a discoloration issue with your Symmetry Clear Series case. A number of factors in our environment may contribute to this issue, but we have an amazing warranty and we would be happy to replace that case for you! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Misshaped after less than a year
I used it for less than a year and I had to buy a brand new one. I bought a OtterBox “Defender” this time. I’m a teacher and my cellphone is in my office when I am in class, otherwise, I am using it on a normal basis. Left side where are the volume buttons no longer touch the cellphone (see picture).
Customer review from otterbox.com
Response from otterbox.com
Hello! We are sorry to hear that you experienced a gap in the case over time. We have an amazing warranty, so should you ever experience an issue with our products, please reach out to our amazing Customer Service Team and we are happy to assist with this process. The Defender is an amazing choice for rugged protection for your device, and we hope you love that case!
Great while it lasted
My case was good for about 6 months and then the outside part got really yellow, then the seal between the backplate and the rim slowly came apart in about a week and spilt, also there’s stuff on the inside of the case that does not wash off no matter what i do.
Customer review from otterbox.com
Response from otterbox.com
We're very sorry to hear that the Symmetry Series Clear case for your iPhone 13 Pro has seen better days. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We have our amazing product warranty in place to keep you covered when something unexpected like this happens. Just give our friendly Otters a buzz at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you. Best, OtterBox Customer Support
Doesn’t protect from drops
I used this case and dropped my phone on the back side. It totally shattered the back glass. The case is still on because I know if I take the case off it will cut my hands, so I added a pop socket to add protection to the back side.
Customer review from otterbox.com
Response from otterbox.com
We're very sorry to hear about your damaged device. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case! Sincerely, OtterBox Customer Service Support
Great Case
Great case that looks very good and protects the iphone
Customer review from otterbox.com