Blossom I BLM103 5'x8' Area Rug
Product details
Web ID: 18821985Mildew rug
Rug was totally stinking of mildew immediately upon opening pkg. Beautiful rug TOTALLY mildewed. Rolled back up and repackaged but took hours to get the horrible smell and fumes of mildew out of our house. A horrible experience. But called Macys who were very responsive and arranged for pickup the very next day. I WILL NEVER order a rug from Macy's or any other place again. SHAME ON YOU SAFAVIEH.
Response from SAFAVIEH Product Expert
Hello, we thank you for the review and feed back. Since this rug has a moldy or musty smell, please reach out to the vendor/ retailer or store of purchase immediately for a return, exchange, replacement, or refund.We appreciate the feedback and for letting us know of this issue. During transit, rugs may obtain some odor, if it becomes wet / or damp or if the packaging is torn or ripped.