Specialty Grind and Brew Coffee Maker with Thermal Carafe
Product details
Web ID: 17771627Ratings & Reviews
153 customer images
Leaking from water reservoir
I have used this coffee maker for approximately two years, and the water now leaks continuously from the base of the reservoir, emptying the entire tank onto the floor. I have replaced the filters and maintained the machine according to the instructions, but the issue persists. Given the purchase price, it is disappointing that the unit has developed this problem, and I am uncertain whether replacing the water reservoir would resolve it. At this point, I can only fill the reservoir immediately before starting the grinder to prevent further damage to my kitchen floor.
Customer review from cafeappliances.com
Response from cafeappliances.com
We'd like to help with your coffee maker. We will be reaching out to you via email. Please respond at your earliest convenience.
STILL LEARNING
I'M STILL LEARNING BUT SO FAR IT IS GOOD PRODUCT, BUT I NEED TO LEARN ON HOW TO USE THE FEATURES MORE. I STILL CAN NOT GET THE GRINDER TO STAY OFF(?)
Recommends this product
Customer review from cafeappliances.com
Easy to use and great coffee
Very happy with this coffee maker. It's easy to use. The grinder makes for a fresh cup every morning. When guests come, switching to making a full carafe, while still having the "Grind' feature, is quick and easy. Coffee comes out delicious and quick every morning. (My only issue, the time setting never stays at the correct time, no matter how many times I set the clock).
Recommends this product
Customer review from cafeappliances.com
Good coffee, to many issues
I am on my 3rd machine in a yr. Issues with the grinder, pot and basket closure.
Customer review from cafeappliances.com
Response from cafeappliances.com
We see you are being helped by a member of our team. Please contact then directly if you have any questions.
Good coffee too many problems
The grinder broke after third use..does make great coffee
Customer review from cafeappliances.com
Response from cafeappliances.com
We do see a member of our team is working with you regarding this issue. We would recommend continuing to work with them as they will be best to help assist.
Disappointed
Great looking coffee maker, but does not keep coffee hot. There is no heating unit for the carafe. It is thermal but just doesn’t really keep the coffee temp I prefer. Now that my 1 yr warranty has just expired, the grinder doesn’t seem to be calibrating the correct amount of beans per what machine is set for cup wise.
Customer review from cafeappliances.com
Response from cafeappliances.com
We would like to help and provide some guidance. The carafe included with the C7CGAAS4TW3 coffee maker is a vacuum sealed thermal carafe that is designed to meet SCA requirements for heat retention. The thermal carafe will keep your coffee warm up to 2 hours. Regarding the grinder, we would suggest reviewing the troubleshooting section PAGE 22 at the link below. https://products-salsify.geappliances.com/image/upload/s--9nTlibsu--/txclinonwm9vrd1ibup9.pdf We also recommend checking to see if the grinder chute is clogged. You can find instructions on page 18 inside the user manual at the same link.
Could have been...
I've had this for a couple years and I'm just at wits end with it. The grinder gave me issues several times and now we've moved onto it randomly leaking all over my counter and floor. I've descaled it, reinstalled the reservoir bottom several times and I'm just done with it. Impossible to keep it clean as well. I spent so much on this and I'm surprised it hasn't performed better.
Customer review from cafeappliances.com
Response from cafeappliances.com
We’re sorry to hear you’ve had recurring issues, and we’d like to assist with the current issue you’re having with leaking. We recommend disconnecting the unit from power for a couple of minutes before reconnecting, to reset it. We also advise performing the full cleaning discussed starting on page 18 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--9nTlibsu--/txclinonwm9vrd1ibup9.pdf We will be reaching out over email as well, to discuss your situation further.
HARD TO CLEAN
THE COFFEE IS GREAT, BUT CLEANING THE GRIND BASKET AFTER MAKING A POT IS A PAIN. IT GRINDS TOO MANY BEANS WHICH FILL UP ALONG THE FILTER AND INTO THE FILTER HOLDER THAT DOESN'T DETACH. POOR DESIGN FOR CLEANING.
Customer review from cafeappliances.com
Response from cafeappliances.com
We’re glad to hear you’re loving the coffee! We'd like to provide information about the cleaning process. To clean the grinder chute specifically, please press and hold the Grind Off button, open the brew basket and put a kitchen towel on the carafe sitting area, then use a brush to clean the coffee ground build up inside of the chute. Information about cleaning the upper burr is available on page 18 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--9nTlibsu--/txclinonwm9vrd1ibup9.pdf. Other care and cleaning details are also available in that section of the manual. Your feedback regarding cleaning will be shared with our product team for review. We’re confident the coffee maker will work well for you for a long time to come.