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2,249 reviews
Gibbs
6 days agoFrustrating start
When I initially used the toaster it only toasted on one side, next try it toasted very lightly and I had the dial up to 7. I continued trying different approaches then after about 6 variations out of the blue it began toasting just right on dial 5. I think the elements needed to get self adjusted. I was frustrating and was ready to return it but decided to keep it.
Recommends this product
Customer review from cuisinart.com
Response from cuisinart.com
Cuisinart7 days ago
Thank you for sharing your experience—we’re sorry for the initial frustration and appreciate you giving the toaster time to adjust. New heating elements can require a few cycles to fully calibrate, which may explain the inconsistent toasting you noticed at first. If you have any ongoing concerns or would like additional guidance, our Consumer Assistance Center is available at 1-800-726-0190. Please reference Ticket #8900517449 when contacting us.
Doug T
7 days agoToaster Review
Great product, 2nd toaster we have purchased. Its toasts bread muffins or bagels exactly the way you want.
Recommends this product
Customer review from cuisinart.com
Donald Tassin
8 days agoToaster
Does not toast evenly and temperature is very sensitive
Customer review from cuisinart.com
Response from cuisinart.com
Cuisinart9 days ago
Thank you for your feedback regarding the Cuisinart CPT-122BK toaster — we’re sorry to hear about the uneven toasting and sensitivity with the browning control. Adjusting the dial in small increments and allowing the toaster to cool between cycles can help improve consistency. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8900515511, so our team can assist further and review your concerns.
J Cola
12 days agoCOMPACT TWO SLICE TOASTER
The feature I like least about the toaster is the dial knob for how light or dark you want your toast to be. It has no tension on the knob which means it moves too easily. This should be something that is corrected going forward.
Customer review from cuisinart.com
Response from cuisinart.com
Cuisinart11 days ago
We appreciate you sharing your feedback about the toaster. The dial is designed to allow easy adjustment, but we understand that too little resistance can make it difficult to set accurately. Your comments regarding tension on the knob will be shared with our product team for consideration in future designs. If you have any questions or need assistance, our Consumer Assistance team is available at 1‑800‑726‑0190.
BGDHC
13 days agoToaster Inconsistent
This is a replacement for the same toaster that was shipped to me from Cuisinart. We are having the same issues. It does not toast consistently. We are very disappointed.
Customer review from cuisinart.com
Response from cuisinart.com
Cuisinart11 days ago
We’re very sorry to hear that your replacement toaster is experiencing the same issues. The unit is designed for consistent toasting, so it sounds like this one is not performing as intended. Your feedback will be shared with our product team for review and future improvements. Please contact our Consumer Assistance team at 1‑800‑726‑0190 so we can troubleshoot or discuss warranty options.
Gern
13 days agodoes not toast evenly
does not toast evenly: one side good, other side undertoasted and no, it was not on bagel setting.
Customer review from cuisinart.com
Response from cuisinart.com
Cuisinart14 days ago
We’re sorry to hear your toaster isn’t producing even results. Toasting can vary slightly with different breads, but both sides should brown consistently under normal settings. Your feedback will be shared with our product team for consideration in future models. For tips on achieving more even toast or additional support, our Consumer Assistance team is available at 1-800-726-0190.
Don X
14 days agoGood toaster
Love toast from this toaster. On occasion the toast is a bit lighter than expected but not a deal killer here.
Recommends this product
Customer review from cuisinart.com
Not Impressed
I dislike the top of the toaster because it collects crumbs in the indent the whole way around where the bread slices go. How am I supposed to clean that out without unplugging it constantly and turning it upside down? It's not the best design for ease of cleaning. And why isn't the crumb tray accessible from the front instead of the back of the toaster? That's inconvenient, too. Also the sides tend to not toast evenly. In all fairness, this was purchased to replace a very old toaster that was my father-in-law's that finally bit the dust. We've had it for 12 years and have no idea how long he owned it before then, but it was definitely when things were made to last.
Customer review from cuisinart.com