Vertuo Next Deluxe Coffee and Espresso Machine by De'Longhi in Chrome
Product details
Web ID: 11424983Ratings & Reviews
1011 customer images
Nespresso Vertuo Next Premium Coffee and...
A great first electric espresso maker. Easy to use and delixious coffee.
Recommends this product
Customer review from bloomingdales.com
Do not buy, invest in something else.
Bought this model and it was such a disappointment. Randomly stops working, randomly leaks, randomly runs. Does not seem to follow the instructions provided with the machine. Wasted sooooo many pods on ‘failed’ brews due to machine malfunction. Waste of money.
Customer review from Nespresso Australia
Response from Nespresso Australia
Hi and thanks for your feedback. We apologise for the inconvenience caused by the issue you are experiencing with your machine not performing consistently. To address this, we kindly request that you contact our customer support team via the Australian toll-free number 1800 623 033 or live chat on our website between 5am-10pm AEST. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options.
5 year life span.
I received this as a gift about 5 years ago, it just died. I spoke to a technical specialist, they said it was an electrical issue and could not be fixed. I then spoke to a supervisor who said, "That is an appropriate life span for this machine. We do have other (more expensive) machines which last longer." He offered me a discount towards the purchase of a new machine. When I asked why I should add my dead machine to my landfill/recycling bin only to have to do the same thing eventually with the next Nespresso, he said "That is the best I can do." ----- To continue: After I saw the response from Nespresso: (....Rest assured that we'll be happy to further assist you via live chat on our website....) I reached out one again through the chat. And this was the response: "Please note that as agents from the digital chat, we can only share with you troubleshooting steps that you may follow to try fixing your machine." So, it was a total waste of time. Plus my initial chat was disconnected, so I spend a total of another 30 minutes with Nespresso only to be now futher ahead.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Kenny. We're sorry to hear your last contact with Nespresso Club did not meet your expectations regarding your Vertuo Next machine. Trust that we strive to remedy any situation brought to our attention, as we want to provide the highest quality experience with every cup of coffee our members brew. Rest assured that we'll be happy to further assist you via live chat on our website. If you prefer, you can equally reach us on our social media platforms such as X, Instagram or Facebook. We are confident that we will find a solution, so you can continue to enjoy your coffee. Thank you for your time and patience!
Perfect gift!
I love the water capacity and the frother! It makes delicious speciality lattes.
Recommends this product
Customer review from bloomingdales.com
Phenomenal machine
Just as advertised!
Recommends this product
Customer review from bloomingdales.com
Compact with great quality and ease
Espresso makes a great espresso and coffee. This machine is nice and compact but offers the milk steamer to make the cappuccino we love. Perfect for my apartment.
Recommends this product
Customer review from bloomingdales.com
Don't buy this model
If you're shopping for a Nespresso machine do NOT buy this one. I've gone through two Vertuo Next machines in a three year span and both have stopped working due to a mechanical water pump issue. I can't tell you how many pods have been wasted because the machine will randomly stop working despite being perfectly fine the previous day. I love the taste and quality of Nespresso coffee and I've already purchased a different model, but I have to say I'm disappointed that their machines barely last for two years. For a company that prides itself on recycling and sustainability they should be more dedicated to creating a longer lasting product and avoiding their machines ending up in landfills.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your impressions with us, Meg. We appreciate your feedback regarding the manufacture of the Vertuo Next model, as it provides valuable guidance for enhancing both our products and customer experience. Your comments will be carefully reviewed. We also wish to assure you that we strive to remedy any situation brought to our attention, as we aim to provide the highest quality coffee experience with every cup of Nespresso our customers brew. While we understand this device has already been replaced, technical support remains available at 1.855.325.5781 should you need any assistance with your new device. Our machine specialists will be delighted to speak with you!
Hot hot enough
Dissapointingly low temprature coffee Ive upgraded my machine to correct this after poor results
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve been disappointed with the temperature of your coffee. At Nespresso, we strive to provide the best possible coffee experience, and your feedback is invaluable in helping us achieve that. Your feedback will be passed on to relevant teams for further improvements. ☕