Vertuo Next Deluxe Coffee and Espresso Machine by De'Longhi in Chrome
Offers & perks
Product details
Web ID: 114249834,175 reviews
Très déçu
Très déçu de cette machine. Fermeture nécessite d’appliquer de la force. Pas de créma persistante, disparaît au bout de quelques minutes. Café pas assez chaud. Le résultat ressemble à un café filtre (au prix de Nespresso…). Plastique fragile. Très bon service après-vente de Nespresso, garantie de satisfaction la machine est retournée.
Customer review from Nespresso Canada
Response from Nespresso Canada
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que la Vertuo Next n’ait pas répondu à vos attentes. Cela dit, nous sommes heureux que notre service après-vente ait pu vous accompagner avec attention. Votre satisfaction nous tient à cœur, et nous espérons avoir l’occasion de vous offrir une meilleure expérience à l’avenir.
A beautiful long black
Upgraded my machine to the Vertuo next for a longer pour on my morning coffee
Recommends this product
Customer review from Nespresso New Zealand
Best coffee ever!
Best present I ever bought myself. And salegirl was super helpful in choosing the right Nespressi machine.
Recommends this product
Customer review from bloomingdales.com
Good Nespresso Vertuo coffeemaker
This Nespresso works well. Heats quickly, but wish the reservoir was larger
Recommends this product
Customer review from bloomingdales.com
Terrible machine
Terrible machine. I was replacing an existing vertuo machine I had. I couldn’t buy that model anymore which I was relatively happy with. I’ve had 2 previous Nespresso pod machines I was happy with. This was the equivalent option. Unknowingly I found after purchasing that the design has changed significantly and has now introduced quite a few annoying issues that I never had before (including low temp coffee !) I’ve only had this machine for about 6 weeks but am going to dump it and buy something else instead.
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for sharing your experience with your new Vertuo machine. We’re truly sorry to hear that it hasn’t met your expectations, especially after your satisfaction with previous Nespresso models. Your feedback is incredibly important to us, and we take it seriously as we strive to improve our products. If you haven’t already, we encourage you to reach out to our customer service team for assistance. They may be able to help troubleshoot the issues you’re facing or discuss your options moving forward. We appreciate your loyalty to the Nespresso brand and hope to regain your trust in the future. Thank you again for your feedback! ☕
LOVE NESPRESSO
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home. Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Recommends this product
Customer review from Nespresso USA
Not as good as my older machine
Sadly dissapoointed with the new machine, it feels like its gone backwards from my last machine which I loved. Water container is smaller, empty capsule holder is smaller and capsules spill out everywhere when you pull out. Even the lock system is not as easy as last machine its stiff and for some reason some capsules you have to be pretty rough to shut it and lock it. Maybe sort out those things instead of worrying about bluetooth which for me is pointless does nothing to make my coffee. lastly my coffe is not very hot and alot of froth. even heat cup but still cold. Lucky i love the taste off coffee lol, but definitly wouldnt buy this again i’d stick to my Pro.
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with the Vertuo Next machine has not met your expectations, especially compared to your previous model. We appreciate your insights regarding the water container size, capsule holder, and locking mechanism, as well as your concerns about the coffee temperature and froth. Your comments are invaluable, and we will certainly take them into consideration for future improvements. We're glad to hear you're still enjoying our coffee, but we understand your frustration. If there's anything we can do to assist you further, please don't hesitate to reach out to our customer support team via the toll-free number 1800 623 033. ☕
DO NOT BUY!!!!
Great machine when it works. Rejects about 20% of the pods without really telling you why (other than red blinking light). In the 6+ months I’ve owned the machine I have not been able to pair it with my iPhone - horrible user experience. You’d think Nespresso would be more attentative to what machines they put their money on. Btw, highly recommend Vertuo pods over regular ones. So much better 👍🏼
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for providing your feedback on the Vertuo Next machine. We’re pleased to know that you appreciate the quality of the Vertuo pods! However, we truly apologise for the challenges you’ve faced with your machine. Your experience matters to us, and we value your insights as they contribute to our product improvements. If you require assistance with the pairing issue or have any other concerns, please feel free to reach out. We appreciate your recommendation and look forward to improving your experience in the future! ☕