Series One 14.25" Medium Mattress - Twin XL
Type: Mattress Only
Product details
Web ID: 18564063One star is too generous!
This is the most overpriced piece of junk mattress, I've ever owned in 47 years. It started to completely sag in less than a year. Both my partner and I weigh approximately 165 and 185. That shouldn't matter anyway. Not only does this bed sag, it makes creeky and squeaky noises like some its some worn out motel mattress. We wake up with more back pain than we did with the nearly 9 year old mattress this one replaced last year. Luckily Macy's is taking this junk bed back. They shouldn't even sell this brand. I've had Beautyrest mattresses in the past and they were great. I guess like everything else now they've too slipped and fallen as well.
Response from Macy's
Hi there, thank you for taking the time to review your mattress. We are sorry to hear that the mattress did not live up to your expectations. We are happy to hear you were able to return it to get on a different mattress to help you get a great nights sleep.
Just right
The mattress is very comfortable and fits perfectly for my husband and I. I look forward to using it for many years to come.
Customer review from Beautyrest
Beyond comfortable
The black series 1, Is so comfortable beyond words. If you like a medium firm to support a bad back, this is the one.
Customer review from Beautyrest
Does not hold up
Mattress after less than one year has areas of sagging. We feel like we are going to roll off bed
Customer review from Beautyrest
Response from Beautyrest
Hi Rene C, thank you for reaching out and sharing your feedback. We're sorry to hear that your Beautyrest Black Mattress is not holding up. We always recommend double-checking your Frame & Foundation to ensure there's proper support for your new mattress, but we appreciate your insight, and don't want you to feel stuck with something you don't love. Please reach out to your retailer to inquire about their return and exchange policy or open a warranty claim. If you purchased from Beautyrest.com, please reach out to our Customer Service team using warranty@beautyrest.com. Our team is happy to guide you from there!
Switched for a Beautyrest & I am so glad I did!
We originally bought a Sealy Firm mattress and after a couple months of sleeping it, we realized it was just way too firm and not comfortable at all. Luckily we had a window to exchange and we did for the Beautyrest Black Medium. Its only been two nights but we are already sleeping so much better and very glad we went through the steps to have a comfy mattress! And I do like the look of the black, knowing overtime it will look much better than a white mattress.
Customer review from Beautyrest
Great mattress
Happy with purchase
Customer review from Beautyrest
Great comfort
For back and side sleepers this is a great mattress
Customer review from Beautyrest
Went a little softer and it worked
We had a firmer Beautyrest as our previous mattress. Went one level softer on this Beautyrest Black, and I stay on my back much more easily now.
Customer review from Beautyrest